Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflected in the next bill.

Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click here for charges detail.

Cox offers many convenient payment options for our customers – including access to 24/7 online and automated phone payments. click here for more information on all Payment Options. Most options are available to you at no charge. However, fees may apply for payments made over the phone with a Cox representative.

In additon to paying online or by mail, Cox also offers several payment location options.

Cox Sales and Service Centers Oklahoma City Area

Oklahoma City

2340 NW 23rd St.
Mon - Fri. 9 a.m. to 7 p.m. / Sat. 9 a.m. - 5 p.m.

2821 S. May Ave.
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

South Oklahoma City

7111 S. Western (Inside ONG Offices)
Mon. - Fri. 8:30 a.m. - 5 p.m.

Norman

Robinson Crossing Mall 1278 N. Interstate Dr.
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Midwest City

2150 S. Douglass
Mon.- Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Edmond

3316 S. Broadway
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Bethany

6221 NW 39th Expressway
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Oklahoma City Area

Bethany

Homeland, 7101 NW 23rd St.

Edmond

Homeland, 24 E. 33rd St.

Crest Foods, 2200 SW 15th St.

Homeland, 2205 W. Edmond Rd.

El Reno

Beachler's, 210 W. Elm

Guthrie

Homeland, 220 E. Cleveland

Moore

Crest Foods, 1315 N. Eastern Ave.

Mustang

Homeland, 115 E. Hwy 152

MWC

Crest Foods, 249 N. Douglas Blvd

Crest Foods, 7212 E. Reno Ave.

Oklahoma City

Crest Foods, 11120 N. Rockwell Ave.

Crest Foods, 4503 NW 23rd St.

City Hall, 420 W. Main St.

Capitol Square, 950 NE 23rd St.

Homeland, 4308 SE 44th

Homeland, 1108 NW 18th St.

Homeland, 9225 N. May Ave.

Homeland, 12508 N. May Ave.

Homeland, NW 39th St.

Homeland, 5857 NW Expressway

Yukon

Homeland, 11241 W. Reno

Cox Sales and Service Centers Tulsa Area

Tulsa

Main Office 11811 E. 51st St.
Mon. - Fri. 8 a.m. - 7 p.m. / Sat. 9 a.m. - 5 p.m.

North Tulsa

Systematic Payment Center 205 E. Pine st.
Mon.- Fri. 8 a.m. - 5 p..m.

South Tulsa

King's Landing 9932 S. Riverside Pkwy.
Mon. - Fri. 8 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Cox Authorized Payment Centers

Tulsa Area

Homeland, 3139 S. Harvard Ave.

For location details including maps and directions,
Oklahoma City Area.
Tulsa Area.

If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill's Due By date -

Oklahoma City Area
by calling (405) 600-8282
by email
or in writing to Cox Communications, 6301 Waterford Blvd., Suite 200, Oklahoma City, OK 73118.

Tulsa Area
by calling (918) 806-6000
by email and select location from dropdown menu.
or in writing to Cox Communications, Tulsa Main Office, 11811 E. 51st St South, Tulsa, Oklahoma 74146

Your bill is subject to a late fee if it is not paid within six days from the “Due By” date. A late fee of $6.00 for cable and high-speed internet will be assessed.For phone a fee of 1.5% of the total bill will be assessed.

A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution.

If you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance, Cox may require a new or additional deposit. The deposit must be paid by cash, money order or credit card.

If you have recently added or removed services, a "partial month" charge or credit will appear on this statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle.

If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service.

A trip collection fee occurs if Cox is required to go to the service address to collect past due amounts following disconnection of service. After six days following disconnection, monies collected by Cox at your service address could be subject to an additional $20 collection fee.

Online: Visit cox.com to register for 24-hour online access or make payments to your account.
Mail: Detach your payment coupon from the bottom of your bill statement and mail it with your check or money order to the address listed on the coupon. Please indicate your account number on your check. Make checks payable to Cox Communications. Allow 7 days for processing.
Phone: Call 24 hours a day / 7 days a week.
Oklahoma City Area- (405) 600-8282
Tulsa Area- (918) 806-6000
Follow the phone prompts to make a payment using your bank account or credit card.

In person: See below for list of Cox Customer Service Centers

Cox Sales and Service Centers Oklahoma City Area

Oklahoma City

2340 NW 23rd St.
Mon - Fri. 9 a.m. to 7 p.m. / Sat. 9 a.m. - 5 p.m.

2821 S. May Ave.
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

South Oklahoma City

7111 S. Western (Inside ONG Offices)
Mon. - Fri. 8:30 a.m. - 5 p.m.

Norman

Robinson Crossing Mall 1278 N. Interstate Dr.
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Midwest City

2150 S. Douglass
Mon.- Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Edmond

3316 S. Broadway
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Bethany

6221 NW 39th Expressway
Mon. - Fri. 9 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Oklahoma City Area

Bethany

Homeland, 7101 NW 23rd St.

Edmond

Homeland, 24 E. 33rd St.

Crest Foods, 2200 SW 15th St.

Homeland, 2205 W. Edmond Rd.

El Reno

Beachler's, 210 W. Elm

Guthrie

Homeland, 220 E. Cleveland

Moore

Crest Foods, 1315 N. Eastern Ave.

Mustang

Homeland, 115 E. Hwy 152

MWC

Crest Foods, 249 N. Douglas Blvd

Crest Foods, 7212 E. Reno Ave.

Oklahoma City

Crest Foods, 11120 N. Rockwell Ave.

Crest Foods, 4503 NW 23rd St.

City Hall, 420 W. Main St.

Capitol Square, 950 NE 23rd St.

Homeland, 4308 SE 44th

Homeland, 1108 NW 18th St.

Homeland, 9225 N. May Ave.

Homeland, 12508 N. May Ave.

Homeland, NW 39th St.

Homeland, 5857 NW Expressway

Yukon

Homeland, 11241 W. Reno

Cox Sales and Service Centers Tulsa Area

Tulsa

Main Office 11811 E. 51st St.
Mon. - Fri. 8 a.m. - 7 p.m. / Sat. 9 a.m. - 5 p.m.

North Tulsa

Systematic Payment Center 205 E. Pine st.
Mon.- Fri. 8 a.m. - 5 p..m.

South Tulsa

King's Landing 9932 S. Riverside Pkwy.
Mon. - Fri. 8 a.m. - 7 p.m. / Sat. 9 a.m. - 3 p.m.

Cox Authorized Payment Centers

Tulsa Area

Homeland, 3139 S. Harvard Ave.

For location details including maps and directions,
Oklahoma City Area.
Tulsa Area.

See list above for Adress and Store Hours for all Cox Sales and Service centers

Having trouble understanding your Cox bill? click here for help or contact a customer service representative. Click here and select location from dropdown menu for all customer service options.

If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website.

Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service.

If modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available.

A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network.

Your local government asks you to pay this charge each month to help provide for emergency service in your community.

A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network.

If you dispute any 900 or 700 information service charges, you may be entitled to a credit. You must request this credit by calling or writing Cox Communications within 30 days of receipt of this bill. Pending review, you may withhold payment of the disputed amount and collection of those charges will be suspended. You have the right to not be billed for Interstate 900 calls that violate federal law. You may request blocking of 900 services. You may be blocked from calling a 900 number for failure to pay legitimate 900 call charges and the information service provider may see collection of those charges.

If you disagree with the outcome of an investigation related to telephone service contact the Public Utilities Commission. The address is printed on your Cox billing statement.

If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement.