(SAN DIEGO) Sepember 23, 2009 – Cox Communications has received highest honors in J.D. Power and Associates’ 2009 Residential Regional Telephone Customer Satisfaction StudySM in the West. This marks the seventh consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the West. J.D. Power and Associates’ 2009 Residential Telephone Customer Satisfaction StudySM* measures customer satisfaction with both local and long distance telephone service among local telephone providers in the West.

In the West, Cox ranked high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; Billing; and Cost of Service – scoring 32 points higher than the West major provider average. Cox Digital Telephone’s western markets include San Diego, Greater Phoenix and Tucson, Ariz., Orange County, Palos Verdes, Santa Barbara, Calif., Las Vegas, Omaha, Neb., Sun Valley, Idaho and communities in Iowa.

According to Cox’s internal research**, Cox customers associate Cox Digital Telephone with important performance related attributes, such as call clarity, sound quality and having a large local calling area,. The company has long provided Enhanced 911 (E911) service as a standard feature in all of its telephone markets, enabling Cox to deliver a subscriber’s location and call back number automatically to local 911 emergency services personnel. To see a graph of the telephone service provider ratings, visit J.D. Powers and Associates.

* The J.D. Power and Associates’ 2009 Residential Telephone Customer Satisfaction Study is based on responses from more than 21,480 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in January, April and July 2009.
** Cox research conducted among more than 1,200 consumers that subscribe to a residential home telephone service (June 2009).

About Cox Communications:
Operating in San Diego County since 1961, Cox Communications is a full-service telecommunications provider of voice, video and data services including digital and high definition cable television, high speed Internet, local and long distance telephone service, digital video recorder service, On Demand programming, commercial voice and data services via Cox Business Services, and advertising and promotional opportunities through San Diego Interconnect Operated by Cox Media. Cox Communications also owns and operates the Travel Channel and award-winning Channel 4 San Diego, television home of the San Diego Padres and award-winning local programming. Cox Communications serves 583,000 customers and 2,300 employees countywide. For more information, visit www.coxsandiego.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction.  The company’s quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.