SAN DIEGO (September 15, 2008) – Cox Communications has received highest honors in J.D. Power and Associates’ 2008 Residential Regional Telephone Customer Satisfaction StudySM in the West. This marks the sixth consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the West. J.D. Power and Associates’ 2008 Residential Telephone Customer Satisfaction StudySM measures customer satisfaction with both local and long distance telephone service among eight local telephone providers in the West.

“It’s clear that consumers continue to be highly satisfied with the reliability, savings and convenience of Cox Digital Telephone, as demonstrated by receiving top honors for six consecutive years in the J.D. Power and Associates regional study on residential telephone satisfaction,” said Colette Jelineo, Vice President of Marketing for Cox Communications in San Diego.

“Cox – and cable as a whole – is outperforming the big old telephone companies in satisfying customers. And we’ll continue to enhance the Cox experience,” Jelineo added.

In the West, Cox received highest honors in overall satisfaction, scoring 23 points higher than the West average. Cox ranked highest on every factor comprising overall satisfaction, which includes performance and reliability, cost of service, customer service, billing and offerings and promotions.

“Over 10 years ago, we extended our commitment to customer service to consumers who were looking for an alternative provider to big, old telephone companies,” said Jelineo. “This commitment is inherent at every single point of our organization. Our continuous success is the result of our dedicated employees who work everyday to demonstrate and earn the trust of consumers.”

Overall, cable companies dominated customer satisfaction rankings for the second year for local and long distance telephone service. The J.D. Power and Associates study finds the impact of bundled voice and data services, the study finds that overall satisfaction is higher among customers who bundle two or more services with one provider, compared with customers subscribing to phone service alone.  Cox’s key philosophy that bundled services brings overall greater customer satisfaction by convenience and simplicity in receiving all telecommunication (local and long distance) and entertainment services from a single provider on a single bill.

Today, more than 2.5 million residential customers and more than 250,000 businesses enjoy Cox Digital Telephone.

* Study conducted among 11,911 customers nationwide who receive their local and long distance service from one provider.

About Cox Communications:
Operating in San Diego County since 1961, Cox Communications is a full-service telecommunications provider of voice, video and data services including digital and high definition cable television, high speed Internet, local and long distance telephone service, digital video recorder service, On Demand programming, commercial voice and data services via Cox Business Services, and advertising and promotional opportunities through San Diego Interconnect Operated by Cox Media. Cox Communications also owns and operates the Travel Channel and award-winning Channel 4 San Diego, television home of the San Diego Padres and award-winning local programming. Cox Communications serves 583,000 customers and 2,300 employees countywide. For more information, visit www.coxsandiego.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction.  The company’s quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Media Contact:
Ceanne Guerra
619-266-5542
Ceanne.guerra@cox.com