Frequently Asked Questions

What is On Demand?
On Demand is an exciting new way to access movies and other video programming from the comfort of your home. With On Demand service, you can use your Cox Digital Cable remote control to select from hundreds of hit movies and other programming - controlling your selection with full VCR-like functionality. This means that you can start the film whenever you like, pause, rewind, fast-forward and view repeatedly within your 24-hour rental period. The best part is you never have to leave the comfort of your home and you also don't have the worry over late return fees.

What is the difference between On Demand and Cox's iN DEMAND Pay-Per-View?
On Demand offers you more flexibility than traditional iN DEMAND/Pay-Per-View. With Pay-Per-View you select among features with preset start times and do not have the ability to stop, pause or otherwise control the play of the program. On Demand provides virtually the same experience as renting a videotape or DVD, without the hassle of going to the video store, and with no worries over late return fees. With On Demand, Cox is also able to offer you a larger library of films and other programming.

Do I need to purchase or lease any new equipment to access On Demand from Cox?
You already have everything you need with your Cox Digital Cable receiver! With no equipment to buy and no monthly service fee, On Demand from Cox Communications offers the latest in convenience and innovative technology to our digital cable customers – accessed conveniently through your existing Cox Digital Cable receiver.

Is there a monthly fee for On Demand?
There is no monthly fee for On Demand. All Cox Digital Cable subscribers can enjoy On Demand. The digital receiver provided by Cox to Digital Cable subscriber interacts/communicates with the servers located at Cox’s cable head end to stream and control movies. Certain subscription services are available with On Demand at additional cost.

How much does Cox On Demand cost?
Certain portions of the On Demand service are available to Cox Digital Cable subscribers at no additional cost, while movies generally cost $3.99 ($5.99 for HD On Demand movies). Special events, such as concerts or sporting events, will be available at higher price points. Subscription video services, generally start at $6.99 per month, but may vary depending on the system. Check your On Demand channel for details.

How will I be billed for On Demand movies?
Your On Demand movie purchases will be conveniently billed with your monthly Cox cable bill.

What are HBO On Demand, Cinemax On Demand and Starz On Demand?
Some premium cable programmers, including HBO, Cinemax and Starz offer selections from their programming for On Demand viewing. To utilize HBO, Cinemax or Starz On Demand, all you have to do is subscribe to the Digital HBO, Cinemax or Starz packages. As with films and other programming available with On Demand, HBO, Cinemax and Starz On Demand will provide you with VCR-like control while you view your selection.

Is there a monthly fee for HBO On Demand, Cinemax On Demand or Starz On Demand?
Cox Digital Cable customers who also subscribe to HBO, Starz and/or Cinemax can access HBO On Demand, Starz On Demand and/or Cinemax On Demand at no additional charge.

Can I get On Demand service from a satellite provider?
No, the specific technology that makes On Demand possible isn't compatible with satellite technology. Some satellite video providers offer services they like to call "on demand," but they generally don't deliver the full range of choice and control available through Cox's On Demand service.

How often does the library of On Demand titles change?
New titles appear every week.

Why are some movies free on On Demand?
In order to make our customers comfortable with the new technology and give them a chance to experience On Demand service, Cox and iN DEMAND have provided a menu of free programming. The free movies allow you to experience on-demand functionality risk-free. We believe that you will enjoy the experience of viewing movies on-demand.

Why aren’t there more movies with On Demand?
Cox and iN DEMAND are currently working with the major and independent movie studios to make more content available. As On Demand is an entirely new distribution channel it has taken a little time to get all of the licensing deals in place.

Why aren’t there more recent titles available with On Demand?
Cox and iN DEMAND can only provide movies that have been licensed for distribution via On Demand. The movie studios adhere to a distribution schedule that includes guidelines for theatrical release, video store release, in-home pay-per-view, and now On Demand. As on-demand viewing of movies becomes more popular, we anticipate that the studios may make their movies available earlier.

What’s the difference between Premium On Demand and On Demand?
Subscribers to premium networks, like HBO On Demand, do not need to pay for individual titles. With HBO On Demand, for example, you may select from many different episodes of an HBO original series like "Sex and the City" and watch them at a time that is convenient for you. On Demand refers to the service Cox provides at no additional charge each month to Cox Digital Cable customers. Customers are charged only for the selections they chose to view.
 
How often are the Premium On Demand programs changed?
Generally, new Premium On Demand program selections are added every Monday. Most programs are available for viewing for one month.

What's on a premium channel that's not on Premium On Demand?
A sampling of almost everything that's on the premium channel will be available through Premium On Demand, including series, specials and hit movies. And, any given month, there's lots of programming on Premium On Demand that's not on the "regular" premium channel - such as past seasons of "The Sopranos" and other hit original series from HBO.