Notice to parties serving subpoenas on Cox Communications
Service of Process by Law Enforcement
Cox Communications, Inc. and its subsidiaries accept service of subpoenas, warrants and court, subject to
payment of costs, at:
Our physical address is :
Records Custodian
Cox Communications, Inc.
1400 Lake Hearn Drive
Atlanta, GA 30319-1464 |
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Physical service may be made on the agent for service of process for Cox Communications, Inc., available from the secretary of state wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092. We do not accept service at any of our local offices.
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require payment in advance, to withhold delivery of information until payment is received and to seek enforcement of charges. Entities that fail to pay charges must serve process by the registered agent within the appropriate state. Requesting parties will be notified if hourly charges apply and can receive a non-binding estimate.
Time for Response
Requests are handled in the order received, subject to other pending expedited requests.
Toll and call record detail requests should be limited to the narrowest period of time possible or a significantly longer time may be required to respond. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days.
Status Requests and Questions
Questions and status requests will only be accepted by one of the following methods. For security reasons, all questions should be submitted in writing along with a copy of the subpoena and response.
- Email: SubpoenaResponse@cox.com
- Phone (404) 269-0100 (Voice messages will be returned within 1 business day)
- Fax: (404) 269-1898
To prevent delays in response to your request and those of others, please do not ask for the status of a request for 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status.
Records Retention
The following retention policies generally apply to frequently sought records:
| IP Assignment Logs |
Up to 6 months |
| Subscriber Information |
3 years |
| Call Records |
18 months (36 in certain states) |
| Preservation Requests |
90 days |
Cost Reimbursement (18 U.S.C.§ 2706)
To defer the cost to Cox of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for: (1) child pornography or abduction investigations; and (2) Cox subscriber telephone toll record and listing requests that are not voluminous in nature:
| $40.00 |
Per account for basic information |
| $80.00 |
Per account for expedited handling |
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| $40.00/Month |
Telephone call detail records (other than toll) |
| No Charge |
Telephone toll record and basic subscriber records of 10 or less* |
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| $0.25/Page |
Photocopies and facsimiles exceeding ten pages |
| $25.00 |
Data on CD-ROM |
| $25.00 |
Express delivery |
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| $75.00/hr./staff |
Requests requiring greater than 0.5 hours ($40.00 minimum) |
| $80.00 plus $150.00/hr./staff |
Preservation or expedited handling, if available |
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No Charge for child pornography or endangerment investigations, unless expedited response is sought |
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| Pen Register/Trap and Trace |
$1,500 for each 60 days — $1,000 for each additional 60 days |
| Wiretap |
$1,500 for each 30 days — $1,000 for each additional 30 days |
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* Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Inaccurate requests concerning non-Cox telephone subscribers require a fee of $25 per non-Cox request. LEAs can check providers at http://www.npac.com to avoid charges for inaccuracies. Telephone account information in civil cases is charged at $40.00 per account. |
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| Payment methods |
(Please include reference number on invoice when sending payments.) |
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| Check: |
Make payable to Cox Communications, Inc.
(Tax ID # 58-2112281) (Dun’s # 789111374-1234)
Mail to: Subpoena Compliance Payments
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319-1464 |
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| Credit Card: |
American Express, Visa and MasterCard accepted. |
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| EFT: |
Routing No.: 061000227
Account No.: 2000035304889
Contact Name: Lisa Brown, Corporate Account Manager
Phone Number: 800-590-7868, Option 651, Ext 71397
Wachovia Bank, N.A, 10401 Deerwood Park Blvd, South Building, Jacksonville, FL 32256 |
Contact Information (No status requests or questions concerning subpoenas accepted)
| Status Requests and Questions |
(404) 269-0100 |
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| Service via Fax |
(404) 269-1898 |
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| Saquonna Riley |
saquonna.riley@cox.com
Phone: (404) 269-6841 |
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| Randy Cadenhead, Esq. |
randy.cadenhead@cox.com
Phone: (404) 269-6761 |
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Bob Brand
(National Security/Classified) |
Phone: (678) 645-0670 (24/7)
Fax: (678) 645-1679 |
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After Business Hours
Emergency Only (Eastern Time) |
1(877) 866-4474 |
