Trouble Shooting Guide

Will my current telephone equipment work with Cox digital telephone? 
I have No Dial Tone on my phone.
I’m still getting Out Of Area and Unavailable callers.
I’m having a problem dialing an international number.
I tried using *69 but now my phone keeps ringing.
My phone keeps forwarding callers and I don’t know how to stop it!
I can’t use my fax or modem because my voicemail is making a stutter dial tone.
I can’t use some features on my phone.
I can’t dial out. When I try I hear beeps & clicks.
My phone isn’t ringing.
I’m getting short rings.
I can’t dial 900 Numbers.
Can I disable Call Waiting?
One of my jacks is not working.
I’m having problems getting my ISP.
Why do I need to dial 10 digits across area codes for a local call?
Does your network support 56k modems?
Why is my 56k modem unable to achieve throughput speeds of 56 kbps?
I cannot receive calls that I received yesterday with my old local carrier, what should I do?
I can’t use my cordless phones.

Q. Will my current telephone equipment work with Cox digital telephone? 

A. Yes. You can continue to use the same phones, answering machines, fax machines, and modems you used before. When we install service, we install a translator on the side of your residence that changes our digital signal back into the regular analog signal, allowing everything to stay the same inside the home.

Q. I have no Dial Tone on my phone.

A. Try unplugging all the equipment on that phone number for 5-10 minutes and then plugging in a single hardwired phone. If you are able to restore dial tone, but lose dial tone again when all the equipment is plugged in, call 949-240-1212 or email us to let us know you have a short in the equipment.

Q. I’m still getting Out Of Area and Unavailable callers.

A. Anonymous Call Rejection does not block unknown or Out Of Area callers, only people who are using Caller ID Blocking.

Q. I’m having a problem dialing an international number.

A. When dialing an International number, it is not necessary to start your dialing with a “1.” This is replaced by the “011” code. 

Q. I tried using *69 but now my phone keeps ringing.

A. To disable Call Return, dial *89.

Q. My phone keeps forwarding callers and I don’t know how to stop it.

A. *73, may also be *91 or *93 if using a special forwarding feature. 

Q. I can’t use my fax or modem because my voicemail is making a stutter dial tone.

A. Try adding commas in front of the number. Commas tell the equipment to delay and 6-8 commas should delay the equipment until the stutter dial tone for voicemail goes away.

Q. I can’t use some features on my phone.

A. If you’re getting a fast busy signal when you try using some features, this means that you do not subscribe to these features & will need to have them added to your phone.

Q. I can’t dial out. When I try I hear beeps & clicks.

A. Check your phone setting and make sure the phone is set to “Tone” and not “Pulse.”

Q. My phone isn’t ringing.

A. Please check the volume and ringer controls to make sure they’re turned up. Equipment will frequently get knocked and these setting may change accidentally.

Q. I’m getting short rings.

A. If your phone is ringing once but shorter than normal, you may have Call Forwarding activated on your line.

Q. I can’t dial 900 Numbers.

A. At this time, the only 900 prefixes that can be dialed in the Orange County area are below. If you are having a problem dialing one of these numbers, please call 611.
200 210 220 221 223 224 225 226 227 230 233 234 244 246 250 255 258 259 260 262 263 265 267 268 285 286 287 288 289 296 300 321 322 328 329 336 339 342 344 345 346 347 350 360 361 369 370 378 386 388 400 407 410 420 422 435 436 438 443 444 446 448 454 456 463 468 476 480 484 486 490 500 520 525 527 535 537 540 543 550 555 562 567 568 590 600 622 624 642 646 650 654 656 659 660 665 674 678 680 700 720 722 725 730 733 737 739 740 741 745 753 765 772 773 776 779 786 787 800 820 825 832 835 840 850 860 864 868 872 879 884 896 900 903 909 920 929 932 937 945 950 963 968 974 976 977 986 988 990 993 999. 

Q. Can I disable Call Waiting?

A. Dial *70 and then dial your number normally.

Q. One of my jacks is not working.

A. Try another phone or making sure that phones are plugged in securely.

Q. I’m having problems getting my ISP.

A. Check to see if your computer is dialing *70 to disable Call Waiting. Many customers who are now using a second line formerly used *70 to make sure they were not interrupted while on line. If you have voicemail, stutter dial tone may interfere with dialing out. Try adding 6-8 commas to your dialing instructions to delay the equipment from dialing until the stutter dial tone clears. Check to see that you have the most current V.90 drivers. 

Q. Why do I need to dial 10 digits across area codes for a local call?

A. With the large volume of telephone numbers being used today, many area codes have been split to allow for more telephone numbers to be introduced. These new area codes are associated with routing the call to specific communities and are required to complete the call.

Q. Does your network support 56k modems?

A. Yes. To make sure that you are getting the best possible connection, please make sure you are using the most current modem software or drivers. Many manufacturers have updated their software several times in the last year. 

Q. Why is my 56k modem unable to achieve throughput speeds of 56 kbps?

A. If you experience slow modem speed, there are several steps you can take to isolate and resolve the problem:

• Check the configuration of your modem and software to make sure it has been set up properly for optimal connection speeds. 
• Contact your modem manufacturer and verify if you have the latest version of software that controls modem transmission characteristics. For 56K modems, you must make sure that your modem is V.90 compatible. 
• If you are using your modem for Internet connections, contact your Internet Service Provider (ISP) to make sure you are connecting to the correct telephone number and that your ISP is using equipment configured for optimal connection speeds.

Q. I cannot receive calls that I received yesterday with my old local carrier, what should I do?

A. With the large volume of telephone numbers being used today, many area codes have been split to allow for more telephone numbers to be introduced. These new area codes are associated with routing the call to specific communities and are required to complete the call.

Q. I can’t use my cordless phones.

A. Customers with multiple phone numbers in a single home may have problems using cordless phones for both numbers in the same area. The phone bases may be too close together. Try plugging in a hardwired phone or moving the bases to different rooms.