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In the West, Cox received highest honors in overall satisfaction,
scoring 23 points higher than the West average. Cox ranked highest on
every factor comprising overall satisfaction, which includes performance
and reliability, cost of service, customer service, billing and
offerings and promotions.
Overall, cable companies dominated customer satisfaction rankings for
the second year for local and long distance telephone service. The J.D.
Power and Associates study finds the impact of bundled voice and data
services, the study finds that overall satisfaction is higher among
customers who bundle two or more services with one provider, compared
with customers subscribing to phone service alone. Cox’s key philosophy
that bundled services brings overall greater customer satisfaction by
convenience and simplicity in receiving all telecommunication (local and
long distance) and entertainment services from a single provider on a
single bill.
Today, more than 2.5 million residential customers and more than 250,000
businesses enjoy Cox Digital Telephone.
* Study conducted among 11,911 customers nationwide who receive their
local and long distance service from one provider.
About J.D. Power and
Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
a global marketing information services company operating in key
business sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The company’s quality
and satisfaction measurements are based on responses from millions of
consumers annually. For more information on car reviews and ratings, car
insurance, health insurance, cell phone ratings, and more, please visit
JDPower.com. J.D. Power and Associates is a business unit of The
McGraw-Hill Companies. |
