Frequently Asked Questions

What is On DEMAND?
On DEMAND allows you to watch TV on your schedule - movies, shows and videos at your fingertips anytime you want it. With On DEMAND service, you can use your Cox Digital Cable remote control to select from hundreds of hit movies and other programming - controlling your selection with full VCR-like functionality. This means that you can start your program whenever you like, even pause, rewind, fast-forward and view repeatedly.

What is the difference between On DEMAND and Cox's iN DEMAND Pay-Per-View?
On DEMAND offers you more flexibility than traditional iN DEMAND/Pay-Per-View. With Pay-Per-View you select among features with preset start times and do not have the ability to stop, pause or otherwise control the play of the program. On DEMAND provides virtually the same experience as renting a videotape or DVD, without the hassle of going to the video store, and with no worries over late return fees. With On DEMAND, Cox is also able to offer you a larger library of films and other programming - many shows and films are even free.

Do I need to purchase or lease any new equipment to access On DEMAND from Cox?
If you have Cox Digital Cable, you already have everything you need! With no equipment to buy and no monthly service fee, On DEMAND from Cox Communications offers the latest in convenience and innovative technology to our digital cable customers – accessed conveniently through your existing Cox Digital Cable set top box.

Is there a monthly fee for On DEMAND?
There is no monthly fee for On DEMAND. All Cox Digital Cable subscribers can enjoy On DEMAND. The digital set top box provided by Cox to Digital Cable subscriber interacts/communicates with the servers located at Cox’s cable head end to stream and control movies. Certain subscription services and movies On DEMAND are available at additional cost.

How much does Cox On DEMAND cost?
Certain portions of the On DEMAND service are available to Cox Digital Cable subscribers at no additional cost, while movies generally cost $3.95 (though many movies are free). Special events, such as concerts or sporting events, will be available at higher price points. Subscription video services, generally start at $6.95 per month, but may vary depending on the system. Check your On DEMAND channel for details.

How will I be billed for On DEMAND movies?
Your On DEMAND movie purchases will be conveniently billed with your monthly Cox cable bill.

What are HBO On DEMAND, Cinemax On DEMAND, Showtime On DEMAND and Starz On DEMAND?
Some premium cable programmers, including HBO, Cinemax, Showtime and Starz offer selections from their programming for On DEMAND viewing. To utilize HBO, Cinemax, Showtime or Starz On DEMAND, all you have to do is subscribe to the Digital HBO, Cinemax, Showtime or Starz packages. As with films and other programming available with On DEMAND, HBO, Cinemax, Showtime and Starz On DEMAND will provide you with VCR-like control while you view your selection.

Is there a monthly fee for HBO On DEMAND, Cinemax On DEMAND, Showtime On DEMAND or Starz On DEMAND?
Cox Digital Cable customers who also subscribe to HBO, Starz, Showtime and/or Cinemax can access HBO On DEMAND, Starz On DEMAND, Showtime On DEMAND and/or Cinemax On DEMAND at no additional charge.

Can I get On DEMAND service from a satellite provider?
No, the specific technology that makes On DEMAND possible isn't compatible with satellite technology. Some satellite video providers offer services they like to call "On Demand," but they generally don't deliver the full range of choice and control available through Cox's On DEMAND service.

How often does the movie library of On DEMAND titles change?
New titles appear every week.

Why are some movies free on On DEMAND?
In order to make our customers comfortable with the new technology and give them a chance to experience On DEMAND service, Cox and iN DEMAND have provided a menu of free programming. The free movies allow you to experience On DEMAND functionality risk-free. We believe that you will enjoy the experience of viewing movies On DEMAND.

Why aren’t there more recent titles available with On DEMAND?
Cox and iN DEMAND can only provide movies that have been licensed for distribution via On DEMAND. The movie studios adhere to a distribution schedule that includes guidelines for theatrical release, video store release, in-home pay-per-view, and now On DEMAND. As On DEMAND viewing of movies becomes more popular, we anticipate that the studios may make their movies available earlier.

What’s the difference between Premium On DEMAND and On DEMAND?
Subscribers to premium networks, like HBO On DEMAND, do not need to pay for individual titles. With HBO On DEMAND, for example, you may select from many different episodes of "Sex & The City" or the "Sopranos" and watch them at a time that is convenient for you. On DEMAND refers to the service Cox provides at no additional charge each month to Cox Digital Cable customers. Customers are charged only for the selections they chose to view.

What programs are on HBO On DEMAND?
HBO On DEMAND offers you over 100 titles each week, with new shows added every Monday, so there is always something new to watch. There are over 40 hit movies available at any given time and over 20 children's titles per month. Over 70% of the programming is HBO Original Programming, which includes series like "The Sopranos," "Sex And The City," "Six Feet Under," and specials like World Championship Boxing and "America Undercover." If you missed the most current Sunday night series episodes or the "Saturday Night Premiere" movie, you can catch them just a few days after on HBO On DEMAND.

How often are the HBO On DEMAND programs changed?
A new HBO On DEMAND program selection is offered every Monday. Most programs are available for viewing for one month.

Is everything on HBO available on HBO On DEMAND?
Not quite everything, but all the best. You always have access to an astounding 100 plus hours of programming, including the most current episodes of HBO original programs and blockbuster movies.

What's on HBO that's not on HBO On DEMAND?
A sampling of almost everything that's on HBO will be available through HBO On DEMAND, including Series, Specials and Hit Movies. And, any given month, there's lots of programming on HBO On DEMAND that's not on "regular" HBO - such as past seasons of "The Sopranos" and other original series.