1."Construction and Engineering Guidelines" is aimed at improving the exchange of information between Cox Communications and the area developers, home builders, engineering firms, architects and our customers.

2. Departments Providing Customer Support Cox Serviceability Department is the group that acts as a liaison between all the builders/developers/engineering firms and Cox Project Engineering/ Construction Department.

The Project Engineering Department is responsible for the survey of the construction site, Permits, Pole Licensing and gathering of all necessary information so that our Design and CAD group can engineer the project. Once designed the project is submitted to the Construction Department.

Construction Department is responsible for the actual construction phase of the project, once complete the project is released to sales.

Cox Customer Care Service can assist the customer with installation, answer questions regarding their service, bill, monthly charges, etc.

3. Excavation Notification Requirements Federal and State laws require excavators to notify the appropriate utilities companies before excavating by calling "DIG SAFE" in RI and "Call Before You Dig" in CT in your area. The term "excavating" for this purpose should include but not limited to: digging, trenching, grading, tunneling, augering, boring, drilling, pile driving, plowing-in or pulling in pipe, cable, wire, conduit or other substructure; backfilling; demolition; and blasting, except blasting in a quarry.

4. General Requirements for Service

When to request service Request for service should be made as far in advance as possible to assure time for surveying, licensing, designing, ordering of materials and construction. Depending on the size of the project, the materials necessary to complete the same may take some considerable time. A plot map, city approved site plan or a U.R.D. (underground residential distribution) from the local electric company is necessary.

How to request A breakdown of our serviceable areas and telephone numbers to contact us is available in this document under "Service Coordinators"

Availability of service It is important that the developers/home builder/engineering firm contact Cox to check on availability of our services in the area.

Line extension to a single or multiple homes Cox Communications has a line extension time frame policy. Depending on the project size and the total number of homes passed, Cox will determine if the construction costs are to be paid by the party requesting the services if it doesn't meet criteria. For more information please contact our Serviceability Coordinators at Cox Communications Construction and Project Engineering Department.

Easements Where it is required that Cox's facilities be located on private property, the owners of record should grant to Cox, without cost, perpetual rights and easements free and clear of encumbrances of record. Including the rights of ingress and egress, to the extent that Cox deems the same necessary for the safe and adequate maintenance of the cable system.