Slow Connection – If you are dialed in via a phone line, it could be a slow dial in connection. Log
off and dial in again at an off-peak time.
Capacity of your hard drive – Check your hard drive (typically C:) to ensure there is space available
on the drive.
System Activity – You may be visiting the Cox Career Network during peak hours and should return at a better time.
Browser – Internet
Explorer 5 and above are the recommended web browsers. If you are using a different browser or an earlier version, it may impact the
quality of your connection. The following are the combinations of web browser and client operating systems that Cox
Career Network has certified:
Internet Explorer 6 on Windows 98, NT 4, Windows 2000 and Windows XP.
Internet Explorer 5 and 5.5 on NT 4, Windows
9x, and Windows 2000
Internet Explorer 5 on Mac OS 7.5 and above
Netscape Communicator 4.7x on NT 4, Windows 9x, and Windows 2000
Q.
System not responding
A.
This could possibly be your internet service provider. If you are experiencing this problem with other
sites as well, it is likely that it is a problem with your internet service provider. Please contact your internet service provider. It may
also be a problem with our site. Please try again later.
Q.
All information on the web page is not being displayed
A.
Clear out your CACHE – For Internet Explorer (IE), delete your Temporary Internet Files by going to "Tools" then "Internet
Options". For Netscape, clear out the CACHE by going to "Edit" then "Preferences" and then "Advanced". After clearing your CACHE, shut down
your browser and restart your browser.
Check Your Settings - If you are using Netscape, select "Edit" then "Preferences" and then "Advanced" and
make sure the following are enabled: java, javascript,
automatically load images, javascript for mail and new stylesheets.
Q.
Error accessing site using Internet Explorer version 6
A.
Make sure the Internet setting under "Edit" then "Tools" then "Internet Options" and then "Security
on the internet" is set to Low.
Q.
Cookies error
A.
Enable Cookies if you receive the following error "You must have Cookies enabled in order to sign in
to your PeopleSoft application". For Internet Explorer, open your 'Internet Options'. Cookies will be located on the 'Privacy' tab. Click on
'Advanced' and make sure that you are set up to 'Accept' Cookies. For Netscape users, go to Edit, Preferences, Advanced Tree Node, and select
Accept All Cookies.
